Please be aware that we will only be able to respond to your query, Mon-Fri, 9-5pm (Excluding Bank Holidays)
To report your card lost or stolen and to request a replacement, please fill out the form below:
If you do not know the full number please enter the last 4 digits on your receipt
Please ensure your files are less than 10MB and are one of the following types: jpg,jpeg,png,gif,doc,docx,pdf,rtf.
Please ensure you click upload once you have selected your file before you submit the form. You can upload: 2 file(s).
* Please complete these fields.
Once we have established that the value is still on the card we will confirm this with you and will request your postal address in order that a new card for the value (less the £3.50 administration fee) can be sent to you.