Frequently Asked Questions

Got a question about Caboodle? Find out everything you need to know below, or get in touch with us using our online form.

For questions about National Book Tokens, visit the National Book Tokens website.

What is Caboodle?


Join Caboodle from National Book Tokens and you'll automatically be entered into our prize draw every month to win a £100/€120 National Book Tokens gift card to spend on books of your choice, from your favourite bookshops.

Caboodle is run by the booklovers at National Book Tokens. We love to talk about books and bookshops, so our emails to you are packed with exclusive competitions, book recommendations, literary quizzes, exciting author features, and offers and events from your local bookshop. You'll even get to read the next big thing before it's on the shelves with Caboodle Firsts.

We send two types of emails:

Competitions, updates and exclusive giveaways – news of our latest competitions, Caboodle Firsts giveaways, book recommendations, features, quizzes, how to buy and spend National Book Tokens, voucher codes to use on gift cards, and much more. If you’ve completed your profile to tell us about the types of books you’re interested in (e.g. children’s or literary fiction), this will help us know more about what you’d like to see.

Local offers from bookshops near you – these emails send your local bookshop’s offers and events straight to your inbox. These offers are sent shortly after a bookshop adds them to our website, so their frequency will depend entirely on your location. 

If you’d prefer just to receive one type of email, simply visit your preferences, or log in to your account and go to My Profile.

 

How will I find out if I’ve won a competition?

If you’re a lucky winner, we’ll email to let you know. Our competition terms usually state that if a winner doesn’t respond within 14 days, we’ll pick a new one – so keep an eye on your inbox!

A list of winners for each competition is available upon request. Please contact us using our online form.

If the competition end date has passed by more than a week and you haven’t received an email from us, you’ve probably not been successful this time. The good news is we have new competitions all the time, so keep an eye out for news of our latest either by email or by checking our site.

I've had an email to say I've won a competition. What should I do next?

If you've received an email from us to say you've won a competition, congratulations! You can either reply directly to that email, or click the button below to complete a form with your details. We'll send your prize out as soon as possible.

Need more help:
Submit a Query

How can I use Caboodle to find out about events and offers at my local bookshop?

You can use our website to search for events and offers near you, or sign up to receive these straight to your inbox. You can add more locations (for example, your home postcode or your work postcode) under your profile.

If you're not receiving Caboodle Local emails, check that you’re opted in to receive these emails by visiting your preferences or log in your account and go to ‘My Profile’. In your profile, you can also edit the locations for which you’d like to receive local offers and events – try adding a different location, or setting a wider distance (you can set this to search within 1, 5, 10, 25 or 50 miles).

If you’re opted in but still not receiving any emails, it could be that your local bookshop hasn’t added any. To check, you can do a search on our website.

An event or offer listed on Caboodle has now expired. Why is it still on the map?

All details of offers and events on the Local Offers & Events map are added by the individual bookshop and correct when added to the website. However, on occasion events and offers can be amended or cancelled without notice. If you have any queries about an offer or event, please contact the bookshop using the telephone number or other contact details listed on their Caboodle bookshop page.

Why am I not receiving any emails about local offers and events?

Check that you’re opted in to receive these emails by visiting your preferences or log in your account and go to 'My Profile'. In your profile, you can also edit the locations for which you’d like to receive local offers and events – try adding a different location, or setting a wider distance (you can set this to search within 1, 5, 10, 25 or 50 miles).

If you’re opted in but still not receiving any emails, it could be that your local bookshop hasn’t added any. To check, you can do a search on our website.

Where did Caboodle Points go?

The Caboodle Points scheme ended on 18th September 2023.

Caboodle Points have always been just for fun – they have no monetary value, can’t be ‘spent’, 'used' or 'redeemed', and can’t be 'exchanged' for National Book Tokens gift cards, books, or cash. Instead, they gave you to access to various benefits and rewards in your newsletters, such as extra competitions. We're still planning to offer exclusive competitions, voucher codes, and more – just not dependent on Caboodle Points.

Plus, our book recommendations, competitions, quizzes, Hidden Books Game, features, and newsletters aren't going anywhere; you can still enjoy the literary content you love!

Why did Caboodle Points end?

We constantly invite feedback from you and other users and, as a result, we know that while many of you enjoy collecting Caboodle Points, sadly they're not working for the majority of people reading our emails and using our websites. We introduced Caboodle Points as a fun way of interacting with our website in 2018 but after 5 years, it's time for us to move on and make things better for everyone. We know that the end of Caboodle Points may be disappointing you. However, we're working hard behind the scenes to make our website better for everyone, and we're planning some exciting changes. 

Caboodle Points have always been just for fun – they have no monetary value, can’t be ‘spent’, 'used' or 'redeemed', and can’t be 'exchanged' for National Book Tokens gift cards, books, or cash. Instead, they gave you to access to various benefits and rewards in your newsletters, such as extra competitions. We're still planning to offer exclusive competitions, voucher codes, and more – just not dependent on Caboodle Points.

Plus, our book recommendations, competitions, quizzes, Hidden Books Game, features, and newsletters aren't going anywhere; you can still enjoy the literary content you love!

I was collecting Caboodle Points to claim a Free Book before it ended. What happens now?

Sadly, ending the Caboodle Points scheme does mean that some people will miss out on a chance to get a Free Book.  We’ve run Free Books for over 2 ½ years now and we know that some people have collected Caboodle Points for a while without getting close to a Free Book, which is one of the reasons we've decided to end the promotion. We understand that this is disappointing. We are working hard to make our website better for everyone, and are planning some exciting changes that aren’t dependent on Caboodle Points.

Plus, our book recommendations, competitions, quizzes, Hidden Books Game, features, and newsletters aren't going anywhere; you can still enjoy the literary content you love!

Please note: Only one Free Book could be claimed per person. Caboodle Points are just for fun – they have no monetary value, can’t be ‘spent’, 'used' or 'redeemed', and can’t be 'exchanged' for National Book Tokens gift cards, books, or cash. 

View this reward's Terms and Conditions.

Is Caboodle ending? I love the competitions and book recommendations!

Even though Caboodle Points and Free Books has ended, everything else on our website remains the same: our book recommendations, competitions, quizzes, Hidden Books Game, author features, bookseller recommendations, and our bookish newsletters aren't going anywhere; you can still enjoy the literary content you love!

We are working hard to make our website better for everyone, and are planning some exciting changes that aren’t dependent on Caboodle Points. We still plan to will send out exclusive content and occasional surprises to our most loyal readers. You'll receive more news about this soon in your inbox.

 

I've chosen a Free Book but it hasn't turned up yet. How can I get in touch?

Please allow up to 12 weeks for delivery, which will made directly to you by Bloomsbury Publishing. If it has been more than 12 weeks since you made your claim, please get in touch using the form below. 

Need more help:
Submit a Query

I receive your newsletters, but I don't have a password. How do I create one?

It's really easy! Simply Log in, click 'Forgotten password', and then follow the link the email we've sent you to create a password.

You don't need a password to enter our competitions, browse our website, or to receive our emails, but it makes using Caboodle (for example, you can enter our competitions in one click, and manage offers and events alerts from your local bookshops) and ordering National Book Tokens gift cards much easier and quicker. 

Where did you get my email address?

You may have signed up to Caboodle, or entered a competition on the Caboodle website, the National Book Tokens website, or with one of the brilliant partners we work with, such as World Book Day or the An Post Irish Book Awards, and opted in to emails from National Book Tokens. Alternatively, you may have purchased a gift card online and opted in at that point. We take your personal data very seriously and will never share it with anyone else, unless stated. For more information, you can read our Privacy Policy. You can also change your preferences.

How do I unsubscribe from National Book Tokens emails?

If you’d prefer to stop receiving our emails, simply visit your preferences (which you can also find at the bottom of our emails), or log in to your account and go to 'My Profile'.

How may I request that my personal data be removed?

We take your personal data very seriously. For more information about what data we collect and why, you can read our Privacy Policy. We respect your Right to Access (the right to see what personal data of yours we hold and process, and why) and your Right to be Forgotten (the right to have your personal data erased from our systems). 

You may request to know which personal information we store, or that we remove your personal data, using the contact form below. 

If you request for your personal data to be erased, we will remove it from our systems and any third party systems we use. To ensure that the request is coming directly from the person whose data is being removed, please contact us using your email address signed up to our newsletter and/or website. We will reply to your original request and you will need to confirm that you are the named person and would like to proceed. We will then remove your data within 30 days of the reply being received and you will receive confirmation automatically by email once your data has been removed.

Need more help:
Submit a Query

How can I send feedback about Caboodle?

If you’d like to send us your comments and feedback about our website, emails or anything else, we’d love to hear from you! Please submit your feedback using the form below.

Please note:
• You can read more about Caboodle on our How Caboodle Works page, and in our Terms and Conditions and FAQs.
• If you don't have a password, or have forgotten it, just go to Log in, click on 'Forgotten password', and follow the instructions sent to you by email.

Need more help:
Submit a Query

My question isn't answered here, how can I contact you?

For Caboodle queries that aren't answered in our FAQs, please get in touch using the form below.

If your query is about National Book Tokens gift cards or e-Gift cards, please visit the National Book Tokens website where you'll find more information to help you, or you can get in touch with the customer service team.

Please note:
• You can read more about Caboodle on our How Caboodle Works page, and in our Terms and Conditions and FAQs.
• If you don't have a password, or have forgotten it, just go to 'Log in', click on 'Forgotten password', and follow the instructions sent to you by email.

Need more help:
Submit a Query

I'm a bookseller with a question about Caboodle. How do I get in touch?

Please submit your question using the form below, and someone will be in touch as soon as possible.

Need more help:
Submit a Query

How Caboodle Works

How does Caboodle work?

Discover more about the rewards programme from National Book Tokens.

How Caboodle Works
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