Frequently Asked Questions

Got a question about Caboodle? Find out everything you need to know below, or get in touch with us using our online form.

For questions about National Book Tokens, visit the National Book Tokens website.

CABOODLE: What is Caboodle?

Caboodle is the rewards programme from National Book Tokens, run by book-loving members of the team.

Join Caboodle and you'll automatically be entered into our prize draw every month to win a £100/€120 National Book Token. We love to talk about books and bookshops, so our emails to you are packed with exclusive competitions, book recommendations, literary quizzes, exciting author features, and offers and events from your local bookshop. You'll even get to read the next big thing before it's on the shelves with our Caboodle Firsts giveaways.

When you interact with Caboodle, you'll collect Caboodle Points. The more Caboodle Points you have, the more stuff you'll see in your Caboodle emails: extra competitions, voucher codes, exclusive author features, cover reveals, early previews, and other surprises... Plus, once you hit 650 Caboodle points, we'll send you a free book of your choice from our friends at Bloomsbury.

You can read more about Caboodle on our How Caboodle Works page, and in our Terms and Conditions and FAQs.

What kinds of emails can I expect to receive from Caboodle?

We send two types of emails:

Competitions, updates and exclusive giveaways – news of our latest competitions, Caboodle Firsts giveaways, book recommendations, author features, literary quizzes, how to buy and spend National Book Tokens, National Book Tokens voucher codes, Caboodle Benefits, and much more. If you’ve completed your profile to tell us about the types of books you’re interested in (e.g. children’s or literary fiction), this will help us know more about what you’d like to see.

Local offers from bookshops near you – these emails send your local bookshop’s offers and events straight to your inbox. These offers are sent shortly after a bookshop adds them to our website, so their frequency will depend entirely on your location. If you’re in a busy urban location, you may receive up to 2-3 emails per week. The fewer bookshops near you, and the fewer offers and events they add, the fewer emails you’ll receive.

If you’d prefer just to receive one type of email, simply visit your preferences, or log in to your account and go to ‘My Profile’.

I've signed up for Caboodle but I haven't created a full account with a password. How do I create one?

It's really easy! Simply click on 'Log in' (in the top right hand corner of the website), click 'Forgotten password', and then follow the link the email we've sent you to create a password.

You don't need a password to enter our competitions, browse the Caboodle website, or receive Caboodle emails. However, if you'd like to take full advantage of everything Caboodle has to offer, including Free Books, viewing your Caboodle Points, and registering a National Book Tokens gift card, create a full account by creating a password.

Why do I need to create a password?

We take your personal data very seriously and some activities on Caboodle, such as register a National Book Tokens gift card, telling us more about yourself, or choosing a Free Book require that you give us data that is sensitive to you, so we need to ensure that it’s protected. It’s for this reason that we ask you to create a password.

You don't need a password to enter our competitions, browse the Caboodle website, or receive Caboodle emails. However, if you'd like to take full advantage of everything Caboodle has to offer, create a full account by creating a password.

I don’t want to receive Caboodle emails, but I want to use the Caboodle site to collect Caboodle Points. How can I do this?

If you’re already receiving Caboodle emails, you can change your communication preferences in your preference or by logging in to your Caboodle account and going to ‘My Profile’.

If you're new to Caboodle, you don't need to receive our emails in order to enter our competitions, browse the Caboodle website, or collect Caboodle Points. However, if you'd like to take full advantage of everything Caboodle has to offer, including Free Books, viewing your Caboodle Points, and registering a National Book Tokens gift card, you might like to sign up!

Please note that the majority of Caboodle Points rewards and benefits are sent by email and we cannot retroactively send them if you didn't receive them because you had unsubscribed. 

 

How can I send feedback about Caboodle?

If you’d like to send us your comments and feedback about our website, emails, or Caboodle in general, we’d love to hear from you! Please submit your feedback using the form below.

Need more help:
Submit a Query

I don’t remember signing up to Caboodle. Where did you get my email address?

You may have entered a competition on the Caboodle website, the National Book Tokens website, or with one of the brilliant partners we work with, such as World Book Day or the An Post Irish Book Awards, and opted in to marketing communications from National Book Tokens. Alternatively, you may have purchased a gift card online and opted in at that point. We take your personal data very seriously and will never share it with anyone else, unless stated. For more information, you can read our Privacy Policy. You can also change your preferences.

How do I unsubscribe from National Book Tokens/Caboodle emails?

If you’d prefer to stop receiving our emails, simply visit your preferences, or log in to your account and go to ‘My Profile’.

CABOODLE POINTS: What are Caboodle Points and how do I use them?

When you interact with Caboodle, you'll collect Caboodle Points. The more Caboodle Points you have, the more stuff you'll see in your Caboodle emails: extra competitions, voucher codes, exclusive author features, cover reveals, early previews, and other surprises – your exclusive bookish benefits will be marked with 'Caboodle Benefit' or 'Caboodle Reward'!

Once you hit 650 Caboodle Points, we'll send you a free book of your choice from our friends at Bloomsbury – check out the fantastic selection.

Please note that Caboodle Points are just for fun – they have no monetary value, can’t be ‘spent’, and can’t be exchanged for National Book Tokens or cash.

You can read more about Caboodle on our How Caboodle Works page, and in our Terms and Conditions and FAQs.

How do I collect Caboodle Points?

You can find out all the ways you can collect Caboodle Points, plus what those points mean for you, at How Caboodle Works.

How can I see how many Caboodle Points I have?

You'll see your Caboodle Points total in the emails we send you. To view your Caboodle Points on our site, you'll need to log in to your account and visit My Caboodle Points. If you don't have a password, or have forgotten it, just go to 'Log in', click on 'Forgotten password', and follow the instructions sent to you by email.

Can I exchange Caboodle Points for National Book Tokens?

Caboodle Points are just for fun – they have no monetary value and can’t be exchanged for National Book Tokens or cash. Please see our full terms and conditions for more information.

My Caboodle Points total is incorrect. How can I get this fixed?

If you notice any problems with your Caboodle Points total, please submit a query using the form below. You can check all the ways you’ve collected your Caboodle Points by logging in to your account and going to ‘My Caboodle Points’.

(If you don’t remember your password, or don’t yet have one, Simply click on ‘Log in’, ‘Forgotten password’, and then follow the link the email to create a password.)

Please note, your total may be incorrect because you accidentally have two or more Caboodle accounts. Please note that we cannot transfer any Caboodle Points that can only be collected once per person – for example, Caboodle Points for signing up, creating a password, registering a National Book Tokens gift card, etc., or Caboodle Points for competitions entered more than once.

Need more help:
Submit a Query

I think I have two Caboodle accounts, please can my Caboodle Points be combined into just one account?

Get in touch with us using the form below and we’ll take a look.

Please note that we cannot transfer any Caboodle Points that can only be collected once per person – for example, Caboodle Points for signing up, creating a password, registering a National Book Tokens gift card, etc., or Caboodle Points for competitions entered more than once.

Need more help:
Submit a Query

Why do some Caboodle Points expire?

Some Caboodle Points are permanent and can only be collected once (e.g. for signing up, creating a password, competing your profile, and registering a National Book Tokens gift card), and some Caboodle Points can be collected multiple times (e.g. for entering competitions, completing surveys) and expire after a certain amount of time.

You can view your Caboodle Points under ‘My Caboodle’, including what they were collected for and when, and their expiry dates. The reason some Caboodle Points expire is that they tell us how frequently you’re using Caboodle. Don’t worry if you see your Caboodle Points total going down, if you continue to interact with Caboodle, you’ll continue to receive Caboodle Rewards and Benefits (you can find out more about these on our How Caboodle Works page).

Please note that Caboodle Points are just for fun – they have no monetary value, can’t be ‘spent’, and can’t be exchanged for National Book Tokens or cash.

You can read more about Caboodle Points in our Terms and Conditions and FAQs.

I bought a National Book Token online. How can I register it?

We regret that gift cards purchased online and sent directly to the recipient (including personalised gift cards, e-Gift cards and gift cards purchased from Voucher Express) cannot currently be registered on Caboodle, as the purchaser will not have access to the gift card number.

FREE BOOKS: I have enough Caboodle Points, how do I get a free book?

Caboodlers with 650 Caboodle Points or more can choose a free Bloomsbury book from our fantastic selection.

Once you've reached 650 Caboodle Points, you'll be prompted to choose a book on the Free Books page. You can see the amount of Caboodle Points you currently have by logging into Caboodle and looking at the top right of the page, by viewing the My Points page, or by looking at the top of our emails.

We've partnered with Bloomsbury Publishing for this Caboodle Reward. They have a limited amount of books set aside for Caboodlers, so if all the books have been snapped up, please check back next month.

You can only make a claim when your currently Caboodle Points total is 650 or more, so please bear in mind that you may have Caboodle Points that will expire. You can see the reward's terms and conditions here.

Once we've received your request for a free book, you should allow up to 12 weeks for delivery, which will made directly to you by Bloomsbury Publishing.

Please note: Due to the popularity of this Caboodle Reward, combined with a pandemic, it's taking a little longer than planned for books to be sent out. Please rest assured that Bloomsbury Publishing are working as hard as they can to get everyone's books in the post. We are unable to track individual claims as the books are sent directly via the publisher, rather than National Book Tokens.

Need more help:
Submit a Query

I've chosen a free book but it hasn't turned up yet - how can I get in touch?

Once we've received your request for a free book, you should allow up to 12 weeks for delivery, which will made directly to you by Bloomsbury Publishing.

Please note: Due to the popularity of this Caboodle Reward, combined with a pandemic, it's taking a little longer than planned for books to be sent out. Please rest assured that our friends at Bloomsbury are working as hard as they can to get everyone's books in the post. We are unable to track individual claims as the books are sent directly via the publisher, rather than National Book Tokens.

Need more help:
Submit a Query

LOCAL OFFERS & EVENTS: How can I use Caboodle to find out about events and offers at my local bookshop?

You can use our website to search for events and offers near you, or sign up to receive these straight to your inbox. You can add more locations (for example, your home postcode or your work postcode) under your profile.

If you're not receiving Caboodle Local emails, check that you’re opted in to receive these emails by visiting your preferences or log in your account and go to ‘My Profile’. In your profile, you can also edit the locations for which you’d like to receive local offers and events – try adding a different location, or setting a wider distance (you can set this to search within 1, 5, 10, 25 or 50 miles).

If you’re opted in but still not receiving any emails, it could be that your local bookshop hasn’t added any. To check, you can do a search on our website.

An event/offer listed on Caboodle local offer and events map has now expired. Why is it listed?

All details of offers and events on the Local Offers & Events map are added by the individual bookshop and correct when added to the website. However, on occasion events and offers can be amended or cancelled without notice. If you have any queries about an offer or event, please contact the bookshop using the telephone number or other contact details listed on their Caboodle bookshop page.

Why am I not receiving any emails about local offers and events?

Check that you’re opted in to receive these emails by visiting your preferences or log in your account and go to ‘My Profile’. In your profile, you can also edit the locations for which you’d like to receive local offers and events – try adding a different location, or setting a wider distance (you can set this to search within 1, 5, 10, 25 or 50 miles).

If you’re opted in but still not receiving any emails, it could be that your local bookshop hasn’t added any. To check, you can do a search on our website.

COMPETITIONS: How will I find out if I’ve won a competition?

If you’re a lucky winner, we’ll email to let you know. Our competition terms usually state that if a winner doesn’t respond within 14 days, we’ll pick a new one – so keep an eye on your inbox!

A list of winners for each competition is available upon request. Please contact us using our online form.

I've had an email to say I've won a competition prize with Caboodle / National Book Tokens. How do I claim it?

If you've received an email from us to say you've won a competition, congratulations! You can either reply directly to that email, or click the button below to complete a form with your details. We'll send your prize out as soon as possible.

Need more help:
Submit a Query

I haven’t heard back about a competition I entered, does this mean I’ve been unsuccessful?

If the competition end date has passed by more than a week and you haven’t received an email from us, you’ve probably not been successful this time. The good news is we have new competitions all the time, so keep an eye out for news of our latest either by email or by checking our site.

MORE QUESTIONS: My question isn't answered here, how can I contact you?

Need more help:
Submit a Query

I'm a bookseller with a question about Caboodle. How do I get in touch?

Please submit your question using the form below, and someone will be in touch as soon as possible.

Need more help:
Submit a Query

How Caboodle Works

How does Caboodle work?

Discover more about the rewards programme from National Book Tokens and how to collect Caboodle Points.

How Caboodle Works
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