Card Protection Terms and Conditions

Card protection

  • National Book Tokens Gift Cards should be treated as cash. National Book Tokens cannot refund the value on any lost or stolen gift cards.
  • National Book Tokens will only be able to block the value on the card after notification by the lawful card holder that it has been lost or stolen. Any value used until this point cannot be refunded.
  • To establish that you are the legal rightful card holder, you will be asked for some of the data provided in your registration form.
  • Cards will be blocked within 48 working hours from National Book Tokens' receipt of notification. National Book Tokens working hours are 9am to 5pm, Monday to Friday.
  • If National Book Tokens cannot establish legal ownership, we may be unable to block the card.
  • Any replacement of lost or stolen gift cards will incur a £3.50 or €4 fee. Click here to see the full gift card terms and conditions for more information.
  • Your personal security questions should be kept confidential. If you become aware that your security information is being used unauthorised, you must inform us immediately.
  • By registering your card you are agreeing to create an account with Caboodle. In doing so, you consent to receive communications from us via email unless you opt-out via My Profile. Your details will not be used for any other purpose, or passed onto any third parties, unless specified.
  • Your details will be securely held on Book Tokens’ server. Book Tokens Ltd will be the data controller for any personal data given in connection with your card.